These Terms & Conditions apply to all services, appointments, products, digital communication, website use and purchases provided by Heretic Tattoo.

By booking an appointment, paying a deposit, purchasing from our webshop, submitting a form, completing an intake form, booking through Salonized or using our services, you agree to these Terms & Conditions.

1. Business information

Heretic Tattoo
Grote Kerkstraat 27B
4941 DM Raamsdonksveer
The Netherlands
Email: info@heretictattoo.com
Chamber of Commerce number: 55880452
Website: www.heretictattoo.com

Heretic Tattoo is a private tattoo atelier and laser tattoo removal studio in Raamsdonksveer.

2. Services

Heretic Tattoo provides, among other things:

• custom tattoo work;
• tattoo consultations;
• laser tattoo removal;
• tattoo fading for cover-up preparation;
• aftercare guidance;
• webshop products, including Heretic Goods, merchandise, prints, objects or other products;
• gift cards, if offered.
  

Tattoo work is carried out by Kirby van Beek.
Laser tattoo removal is carried out by Marco Smits.

3. Appointment-only studio

Heretic Tattoo is a private appointment-only studio.

We do not accept walk-ins. All tattoo appointments, consultations and laser tattoo removal sessions must be booked in advance.

To keep the studio focused and private, visitors are not allowed unless expressly agreed in advance. If a visitor is approved, they may be asked to wait in the designated waiting area.

Children and pets are not allowed in the studio.

4. Written communication

Heretic Tattoo works with written enquiries by email, WhatsApp, website forms or Salonized.

Written communication helps us review requests properly, keep track of details and provide clear answers.

Clients are responsible for providing correct and up-to-date contact information. If incorrect contact details are provided, Heretic Tattoo cannot be held responsible for missed appointment information, reminders, updates or other communication.

5. Tattoo enquiries

Tattoo enquiries should include as much relevant information as possible, such as:

• tattoo idea;
• placement on the body;
• approximate size;
• reference images;
• photos of the area if relevant;
• whether it is new work, a cover-up or continuation;
• preferred timing;
• any important information about existing tattoos, scars, skin or healing.

Heretic Tattoo may refuse tattoo projects that do not fit the studio, the artist’s style, ethical standards, technical standards or planning.

We do not tattoo hateful, discriminatory, extremist or offensive symbols, language or imagery.

6. Age requirements

Heretic Tattoo does not tattoo anyone under the age of 18.

For laser tattoo removal, age requirements and parental/legal guardian consent may apply depending on the situation and applicable law.

Heretic Tattoo may request proof of identity where necessary to verify age or legal requirements.

7. Deposits

Tattoo appointments may require a deposit.

The deposit confirms your appointment and reserves time in the schedule. Deposits are non-refundable.

Unless agreed otherwise, the deposit will be deducted from the final tattoo session or the final agreed session of the project.

If a client cancels too late, does not show up, arrives too late or fails to comply with these Terms & Conditions, the deposit may be forfeited.

8. Tattoo prices and payment

Tattoo prices are not listed publicly on the website because every project is custom.

Price indications are shared by email or WhatsApp after reviewing the tattoo idea, placement, approximate size, complexity, references and expected session plan.

All prices include VAT unless stated otherwise.

Each session must be paid separately unless agreed otherwise.

Payment can be made by card, cash, online payment request or another payment method accepted by Heretic Tattoo.

Heretic Tattoo reserves the right to adjust prices. Price indications do not automatically apply to future projects or later changes to the project.

9. Rescheduling or cancelling tattoo appointments

If you need to reschedule a tattoo appointment, you must contact Heretic Tattoo at least 7 days before the appointment.

If you reschedule at least 7 days in advance, the deposit may remain valid for the new appointment.

If you reschedule or cancel less than 7 days before the appointment, the deposit may be forfeited and a new deposit may be required to book a new appointment.

If you do not show up without notice, the deposit is forfeited and Heretic Tattoo may decide not to continue the collaboration.

10. Late arrival

If you are late, please inform us as soon as possible.

If you arrive late, the appointment may be shortened and the original end time will still apply. The full agreed price may remain due.

If you are more than 30 minutes late without notice, the appointment may be cancelled and the deposit may be forfeited.

11. Tattoo design and artwork

All tattoo designs, sketches, drawings, concepts, reference compositions and artwork created by Heretic Tattoo remain the intellectual property of Heretic Tattoo and/or the artist, unless expressly agreed otherwise in writing.

Clients may not copy, reproduce, share, sell, alter or use tattoo designs for another artist or another purpose without written permission.

A tattoo design is made for the agreed project, placement and client. It may not be used elsewhere.

Text, numbers, dates, spelling, symbols and placement must be checked carefully by the client before tattooing. Once approved by the client, errors in text, numbers or symbols are the client’s responsibility.

12. Tattoo execution and results

Heretic Tattoo performs tattoo services to the best of its ability, professional insight and artistic standards.

Tattooing is a manual and artistic process. Exact results can never be guaranteed.

The final result may be affected by, among other things:

• skin type;
• placement;
• healing process;
• aftercare;
• sun exposure;
• lifestyle;
• movement of the body;
• existing scars or tattoos;
• immune response;
• age and condition of the skin.
  

Heretic Tattoo is not liable for results affected by poor aftercare, incorrect information provided by the client, skin reaction, lifestyle choices or circumstances outside our control.

13. Client health responsibility

The client must provide complete and truthful information about health, medication, allergies, skin conditions, pregnancy, immune disorders, blood-borne diseases, healing issues or any other circumstances that may be relevant to tattooing or laser tattoo removal.

If any information changes after completing an intake or consent form, the client must inform Heretic Tattoo before the appointment.

The client remains responsible for their own health. If in doubt, the client must consult a doctor before booking or receiving treatment.

Information provided by Heretic Tattoo is not medical advice.

14. Risks of tattooing

The client understands and accepts that tattooing carries risks, including but not limited to:

• pain or discomfort;
• swelling;
• redness;
• bleeding;
• bruising;
• infection;
• allergic reaction;
• scarring;
• pigment changes;
• imperfect healing;
• need for touch-ups;
• disappointment with subjective expectations.

By booking and undergoing a tattoo treatment, the client accepts these risks.

15. Aftercare

The client must follow the aftercare instructions provided by Heretic Tattoo.

Good aftercare is essential for healing and long-term results. Heretic Tattoo is not responsible for complications, poor healing or damage caused by incorrect aftercare, sun exposure, swimming, scratching, picking, friction, unsuitable products or failure to follow instructions.

If the client has concerns during healing, they should contact Heretic Tattoo in writing and, where necessary, seek medical advice.

16. Laser tattoo removal bookings

Laser tattoo removal sessions can be booked online through Salonized.

Through Salonized, clients may book appointments, complete intake forms, answer treatment-related questions and receive appointment information.

Clients are responsible for completing all Salonized intake questions truthfully and fully.

Laser tattoo removal at Heretic Tattoo is handled by Marco Smits.

17. Laser tattoo removal intake and suitability

Before or during laser treatment, the client may be asked to provide information about:

• skin type;
• skin condition;
• tattoo location;
• tattoo age;
• tattoo size;
• ink colour;
• medical history relevant to treatment;
• medication;
• allergies;
• pregnancy;
• sun exposure;
• previous laser treatments;
• healing issues;
• treatment goal.

Heretic Tattoo may refuse or postpone laser treatment if treatment is considered unsuitable or unsafe.

The client must inform Heretic Tattoo of any changes to their health, medication, skin condition or relevant circumstances before every laser session.

18. Laser tattoo removal results

Laser tattoo removal is a process and results vary per person and per tattoo.

Heretic Tattoo will make every reasonable professional effort to treat the tattoo carefully and effectively, but we cannot guarantee full removal.

Results may depend on, among other things:

• ink colour;
• ink depth;
• ink density;
• tattoo age;
• tattoo location;
• skin type;
• immune response;
• aftercare;
• sun exposure;
• spacing between sessions;
• previous tattoo or laser work.
  

Some tattoos may fade significantly but not disappear completely. In some cases, traces of ink, shadowing or “ghosting” may remain visible.

The skin may not return exactly to its original appearance or colour.

19. Risks of laser tattoo removal

The client understands and accepts that laser tattoo removal carries risks, including but not limited to:

• pain or discomfort;
• redness;
• swelling;
• blistering;
• scabbing;
• temporary or permanent pigment changes;
• skin sensitivity;
• burns;
• infection;
• scarring;
• incomplete removal;
• remaining ink traces;
• unexpected skin reaction.
  

Heretic Tattoo is not liable if the result does not meet the client’s expectations, provided the treatment was performed with reasonable professional care.

20. Laser aftercare

The client must follow all laser aftercare instructions.

Proper healing time between sessions is necessary. Heretic Tattoo may refuse or postpone a following laser session if the skin has not healed sufficiently or if aftercare has not been followed.

The client is responsible for avoiding sun exposure, tanning beds, picking, scratching or other behaviour that may negatively affect healing.

21. Cover-up preparation

Not every tattoo needs to be fully removed. In many cases, laser fading is used to create better options for a future cover-up.

Heretic Tattoo cannot guarantee that a faded tattoo will be suitable for every cover-up design. Final cover-up possibilities depend on the remaining ink, skin condition, placement, desired design and the judgement of the tattoo artist.

22. Refusal or termination of service

Heretic Tattoo has the right to refuse, pause or terminate a service or collaboration if:

• the client provides incomplete or incorrect information;
• treatment is considered unsafe or unsuitable;
• the client is under the influence of alcohol or drugs;
• the client behaves aggressively, disrespectfully, threateningly or inappropriately;
• the client uses discriminatory, hateful or offensive language;
• the client does not follow instructions;
• the client creates an unsafe or uncomfortable environment;
• the requested work conflicts with our artistic, ethical or professional standards.

If an appointment is terminated due to client behaviour, the agreed price may remain due and the deposit may be forfeited.

23. Studio rules

Inside the studio, the client must behave respectfully and responsibly.

The following are not allowed:

• alcohol or drug use;
• arriving under the influence;
• threatening, aggressive or discriminatory behaviour;
• sexual harassment;
• filming or photographing without permission;
• bringing children or pets;
• disturbing artists, specialists or other clients;
• damaging property;
• bringing additional visitors without permission.

Photos or videos during intake, consultation or treatment are only allowed with permission.

24. Service messages

Heretic Tattoo may use the client’s contact details to send service-related messages, such as:

• appointment confirmations;
• appointment reminders;
• changes or cancellations;
• preparation instructions;
• aftercare instructions;
• payment information;
• important treatment-related communication.

These messages may be sent by email, SMS, WhatsApp, Salonized or another relevant communication channel.

Service messages are necessary for the execution of the agreement and are not marketing messages.

25. Marketing communication

Heretic Tattoo may send marketing communication, such as updates, offers, studio news, Heretic Goods drops or newsletters, only where legally permitted.

This may be based on consent or an existing customer relationship where allowed by law.

Clients can unsubscribe from marketing emails at any time through the unsubscribe link or by contacting Heretic Tattoo.

Unsubscribing from marketing communication does not affect necessary service-related messages.

26. Webshop orders

These terms also apply to webshop purchases through the Heretic Tattoo website.

By placing an order, the customer agrees to provide complete and accurate order, billing and shipping information.

Heretic Tattoo is not responsible for delays or failed delivery caused by incorrect information provided by the customer.

Products remain the property of Heretic Tattoo until full payment has been received.

27. Delivery

Webshop products are delivered to the address provided by the customer.

Delivery times are indicative and do not create a right to compensation, unless otherwise required by law.

If a package arrives damaged, the customer must inform Heretic Tattoo as soon as possible and provide photos of the packaging and product.

28. Returns and right of withdrawal

For online purchases, consumers may have a legal right of withdrawal of 14 days after receiving the product, unless an exception applies.

To use the right of withdrawal, the customer must contact Heretic Tattoo within the legal withdrawal period.

Returned products must be unused, undamaged, complete and, where applicable, in the original packaging.

Return shipping costs are for the customer unless required otherwise by law or agreed otherwise.

The right of withdrawal may not apply to certain products or services, including:

• custom-made products;
• personalised products;
• digital content where withdrawal rights have been waived;
• sealed products that cannot be returned for health or hygiene reasons once opened;
• services that have already been fully performed with the customer’s consent;
• tattoo services;
• laser tattoo removal services after treatment has been performed;
• original artworks or custom art, where applicable.

29. Exchanges

Exchanges are only possible if agreed by Heretic Tattoo and if the product is unused, undamaged, complete and returned within the applicable period.

Custom-made, personalised, discounted, hygiene-sensitive or specially ordered items may not be exchangeable.

30. Gift cards

If Heretic Tattoo offers gift cards, the following applies unless stated otherwise:

• gift cards are valid for 1 year from the purchase date;
• gift cards cannot be exchanged for cash;
• lost, stolen or deleted gift cards or codes will not be replaced;
• gift cards are only valid for Heretic Tattoo products or services;
• Heretic Tattoo may refuse a gift card if fraud, misuse or alteration is suspected;
• gift cards cannot be used for commercial resale or unauthorised promotional purposes.

31. Intellectual property

All content created by Heretic Tattoo, including tattoo designs, drawings, artwork, photos, texts, logos, branding, product designs, graphics and website content, is protected by intellectual property rights.

No content may be copied, reproduced, modified, sold, shared or used without prior written permission.

Unauthorised use of Heretic Tattoo’s intellectual property may result in legal action.

32. Photography and portfolio use

Heretic Tattoo may request permission to photograph or film tattoo work, healed work, laser progress or studio-related content for portfolio, website, social media or promotional use.

We will not publish identifiable client images without permission where required.

Clients who do not want their tattoo, treatment progress or body area photographed or published should inform Heretic Tattoo in writing.

33. Liability

Heretic Tattoo is not liable for damage, injury, infection, poor healing, scarring, allergic reactions, pigment changes, disappointment with subjective expectations or other consequences where these arise from:

• incorrect or incomplete information provided by the client;
• known or unknown health conditions;
• failure to follow aftercare instructions;
• the natural risks of tattooing or laser tattoo removal;
• client behaviour before, during or after treatment;
• circumstances outside our control.

Nothing in these Terms & Conditions limits liability where liability cannot legally be limited.

34. Force majeure

Heretic Tattoo is not responsible for failure or delay caused by circumstances beyond our reasonable control, including but not limited to illness, personal emergencies, fire, flood, extreme weather, power failure, internet failure, supplier problems, government measures, pandemics, transport issues or other force majeure events.

If an appointment cannot take place due to force majeure, Heretic Tattoo will contact the client to reschedule.

35. Complaints

If you have a complaint about a service, product or appointment, please contact Heretic Tattoo in writing as soon as possible.

We will review the complaint and respond within a reasonable period.

A complaint does not suspend the client’s payment obligations.

36. Privacy

Heretic Tattoo processes personal information in accordance with its Privacy Policy.

The Privacy Policy explains how we collect, use, store and protect personal information, including information submitted through tattoo enquiries, webshop orders, Salonized intake forms, laser treatment forms, newsletters and written communication.

37. Changes to these Terms & Conditions

Heretic Tattoo may update these Terms & Conditions from time to time.

The latest version will be published on the website. The version that applies is the version in force at the time the agreement, booking or purchase is made, unless legally required otherwise.

38. Governing law

These Terms & Conditions are governed by Dutch law.

Any disputes will be submitted to the competent court in the Netherlands, unless mandatory law provides otherwise.

39. Contact

For questions about these Terms & Conditions, please contact:

Heretic Tattoo
Grote Kerkstraat 27B
4941 DM Raamsdonksveer
The Netherlands
Email: info@heretictattoo.com